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Find answers to commonly asked questions about our products and services.
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, Apple Pay, and Google Pay. At checkout, you will have the option to choose your preferred payment method.
Absolutely! We love creating custom designs. Just let us know your preferred colors, flowers, or style.
Do you offer same-day delivery?
Yes, we offer same-day delivery for orders placed before our daily cutoff time at 3PM—call or order early to ensure availability.
How long will my flowers last?
With proper care, most arrangements stay fresh for 5–7 days. We include care tips with every delivery to help them last.
What is your refund or return policy?
We take pride in the quality of our work and want you to be happy with your flowers. If there’s an issue with your order—such as damaged flowers or a mistake in the arrangement—please contact us within 24 hours of delivery. We’ll do our best to make it right, whether that means a replacement, store credit, or refund, depending on the situation.
How can I contact your customer service?
Our customer service team is available to assist you via phone. You can call us at (469) 505-9791.
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